Airport Car Parking Charges

All pickups from Airports require short stay parking entrance, Airport car parking charges are not included in the price quoted. Parking charges are payable as cash to driver or via card to Nivo Mobility.

Pricing Policy

Prices are calculated automatically using the following details: distance, time of travel and number of passengers travelling taken into consideration. Any variations to the journey(s) originally discussed, booked and agreed to between client and Nivo Mobility may be subject to additional charges, if these changes involve extra time and/or distance being covered. We reserve the right to provide an upgraded car type from the original selected if your chosen vehicle is was not suitable. Nivo Mobility reserve the right to alter our charges at any time.

Waiting Time

For Airport pickups we do not charge for the first 45 minutes after the planes landed time. *Note: This information is subject only to the times provided by the airports own arrivals/landed times information via their website. Waiting time charges start once the first 45 minutes has elapsed and will be charged, regardless of reason, at  £25/ Hour. For all other journeys the first 10 minutes from the scheduled pick up time are free, waiting time will then be charged as standard at  £25/ Hour.

Tolls

Any Bridge Tolls are not included in the online quotes. Charges are payable as cash to driver or via card to Nivo Mobility.

Amendment Policy

You will automatically receive a Journey Acknowledgement’ email for the journey(s) you have booked online with z. You are responsible for checking that the details received to us are correct. Any amendment must be made via an email [email protected] or by telephone to us +44 (0)20 8274 9000 which you will receive an email confirming the amendment. Amendments must not be made with your driver.

Re-Booking Policy

All bookings must be made through the office via the website https://nivomobility.com, telephone +44 (0)20 8274 9000 or e-mail [email protected]. In this way confirmations are sent out and the journey is insured. It is against the law for private hire drivers to accept journeys directly. Bookings must be made through an Operator.

Cancellation Policy

Nivo Mobility will accept any cancellation made as long as there is at least 3 hours notice; however, If your vehicle has already began the journey to you or arrived at your requested journey, the cost of your booking will be chargeable to you. The cancellation must be made via an email to which you will receive confirmation by us. If you do not receive an email from Nivo Mobility confirming the cancellation, then we not have received it. In this case please call us +44 (0)20 8274 9000 .Refunds will not be issued in the following circumstances: No refund is made if the passenger does not show up for pre-paid journeys. No refund is made for cancellation of a booking with less than 3 hours’ notice provided or afterwards. All other circumstances where a refund may be possible should be addressed directly with Nivo Mobility customer services.

Airport Journeys

Nivo Mobility does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances. We advise passengers to plan to arrive at the airport 3 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Nivo Mobility will not take responsibility for any passengers missing their flight if 3 hours check in time was not allowed. You are free of course to arrange to get to the airport for a time of less than 3 hours prior to flight departure, however Nivo Mobility accepts no responsibility for any missed flight due to this. All passengers are advised to have adequate travel insurance prior to booking..No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport..Please ensure you give us your arrival times and day in to the UK and not your departing information. If your flight has any serious delays please inform us or the driver as soon as possible. Nivo Mobility use their own transport wherever possible but do use third party companies where appropriate

Lost & Found Property

We shall not be responsible for any property left by passengers in any passenger vehicle. Where property is found in a passenger vehicle it will be stored by us for a period of 28 days and thereafter we shall be entitled to return, sell, destroy or otherwise dispose of such property as we, in its absolute discretion see fit.

Holiday Surcharges

Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days may also be affected. The material contained in this website is provided for general information only and does not constitute acceptance of any bookings that maybe made. We accept no responsibility for loss which may rise from reliance on information contained in this site or from any minicabs bookings made on this site. Please note that some calls may be recorded for training purposes.